Privacy Policy

1. Information We Collect

Personal Information

When you make a reservation or use our services, we collect personal information including:

• Name, address, phone number, and email address
• Payment information (credit card details, billing address)
• Government-issued ID information for registration
• Special preferences and dietary requirements
• Emergency contact information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Security camera footage in public areas

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing reservations, check-in/check-out, and providing requested services
• Communication: Sending confirmation emails, updates, and responding to inquiries
• Payment Processing: Processing payments and preventing fraudulent transactions
• Personalization: Customizing your experience based on preferences and past stays
• Marketing: Sending promotional offers and newsletters (with your consent)
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Safety and Security: Ensuring guest and property safety

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operations (payment processors, cleaning services, etc.)
• Business Partners: Affiliated hotels, travel agencies, and booking platforms
• Legal Requirements: When required by law, court order, or government authorities
• Emergency Situations: To protect health, safety, or legal rights
• Business Transfers: In case of merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing
• Backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Your Rights

Under applicable privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your information
• Objection: Object to processing for direct marketing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

We do not knowingly collect personal information from children under 16 years of age without parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

Parents or guardians may request access to, correction of, or deletion of their child's personal information by contacting our privacy team.

8. International Data Transfers

As we operate internationally and work with global service providers, your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant regulatory bodies
• Certification under recognized privacy frameworks
• Your explicit consent where required

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.